Day one of twenty five, do I keep it or send it back.

So I took the plunge yesterday and purchased the iPhone 4. While I have always been happy with my iPhones (the iPhone 4 is my third one) I had some trepidation on this one. Long before getting on a list for one I did a deep analysis to decided if I should stay with iPhone or make the move to an Android phone. I guess I should go into some of the thinking that lead me to stay with the iPhone. Without getting too deep on the process, I looked at form factors, performance, network, content/apps, integrated services (web, PIM, apps), legacy support (mostly music), device connectivity features (tethering, WiFi hub), and customer service. The debate went back and forth over each of these areas. With only a few fully landing on one side of the fence or the other. The two big ones were network and customer service. For network it was a clear advantage from a big picture point of view for Android on Verizon. But since I live in an area that has very good AT&T coverage I did not put as much weight behind that as I did behind customer service. The new smart phones are complicated pieces of hardware and will have issues. It is very hard to fix these issues yourself so it is important that a very good customer service process be in place. Apple has the genius bar, you set an appointment, go in, and pretty much every time get your issue resolved. Try walking into a operator store with your android phone and do that. You cant really because the employees in the store are sales reps not trained service experts. It was the customer service item that put the iPhone over the top for me.

Tomorrow I will talk a bit about why I went with a iPhone over a iPad.

Todays report on the iPhone:

So far I have had no more dropped calls then I did with my 3G. The antenna issue seem to be a non issue for me so far but we will see with more use. I do hope that if apple affects a fix for it that they do something to fix all the iPhone 4(s) in the field. That would be a big cost but it would be the right thing to do.

Tomorrow I will talk about multitasking.